JetBrains 中国招新：QA engineer 、Customer Sales Support

📢 播报两则 JetBrains 中国区招新信息！

QA engineer

Customer Sales Support

以上职位均可通过前程无忧网站或邮箱（[email protected]）进行投递，请继续阅读查看职位详细介绍。

QA engineer

🔗前程无忧 | 📧 [email protected]

We are localizing our IntelliJ-based products for the Chinese market (with English as the source language and Simplified Chinese as the target), and we are now looking for a QA engineer who is a native speaker of Chinese (Simplified).

• Manual testing of integration with local market’s development tools and services in different environments.

• Testing IDE integration with JetBrains AI tools, including requests in English and Chinese.

• Refining prompts in the Chinese language to increase JetBrains AI tools quality.

• Finding issues that impact the effectiveness or adaptation of the product to the Chinese-speaking market specifically.

• Linguistic testing of localized software: testing localized features, screens, the user interface, and content for accuracy, ensuring that these elements are appropriate in both cultural and technical contexts. 

• Communicating with users: reproducing the reported problems and requesting information required for investigation.

• Collaborating with other teams, such as development, localization, and regional managers.

• Regression testing of stable functionality.

• Acceptance testing of new features.

• At least 2 years of technical background and/or some programming experience.

• Familiarity with the local software development trends and tools. 

• Experience in prompt engineering and evaluation of generative AI systems. 

• Experience working in IDEs (IntelliJ-based products, Visual Studio).

• Ability to test without functional specification.

• Attention to detail.

• Desire to improve the product.

• Fluent English.

• Native Mandarin Chinese proficiency

• Fascinating work in a dynamic, friendly team.

• Competitive salary.

• Flexible working schedule.

• 25 days of paid vacation 

• Excellent opportunity for professional and personal development, including travel to professional conferences worldwide.

• Health insurance with a premium fully paid by the employer.

Customer Sales Support

🔗 前程无忧 | 📧 [email protected]

Currently we are looking for a customer sales support who will be responsible for processing inquiries for the JetBrains China educational program.

• Handle incoming email requests from new and potential customers.

• Work with private individuals as well as companies

• Distribute incoming emails among assigned sales, technical, and marketing support teams.

• Help customers with subscription renewals, purchases, licensing issues

• Answer incoming calls.

• Maintain current knowledge of product line, prices, and various promotions.

• Support our programs for various target groups

• Analyze and screen user data and identify violations

• High ethical and moral standards.

• Background in customer support/customer experience.

• Experience in using CRM system and office software

• Ability to use limited information to speculate on the actual situation and take action to solve customer’s issues.

• Fascinating work in a dynamic, friendly team.

• Competitive salary.

• Flexible working schedule.

• 25 days of paid vacation 

• Excellent opportunity for professional and personal development, including travel to professional conferences worldwide.

• Health insurance with a premium fully paid by the employer.

关于 JetBrains

在 JetBrains，

代码赋予我们激情。

自从 2000 年成立以来，

我们始终致力于将专业的软件开发

变成生产力更高、更愉悦的体验。

我们不仅怀揣着对构建最优秀产品的执念，

也相信只有让大家自由地做自己想做的事情，

才会带来最好的结果。

一则短片带你探寻 JetBrains 开发之道