可远程！JetBrains中国区 10 月热招岗位信息

👋 来 IDE 行业翘楚公司上班的机会

正在向你招手！

Support Engineer (.Net)  🛠️

Localization QA 🔍

Customer Success Engineer 📈

三个正职岗位火热招人中，

继续阅读以查看详细介绍和投递方式。

We are localizing our products for the Chinese market (with English as the source language and Simplified Chinese as the target), and we are now looking for a .Net Support Engineer to support our China market.

• Help users understand the product and solve problems.

• Reproduce bugs reported by users.

• Write articles and prepare guides for our users.

• Process user feedback and help the product develop in accordance with user requests.

• Are proficient in English (upper-intermediate level or higher).

• Enjoy helping users no matter what issues they experience.

• Can explain complex ideas in simple words.

• Can identify the cause of an issue just by looking at a screenshot.

• Believe that all software is primarily made for its users.

• Can write simple programs in at least one programming language.

• Have experience with at least one IDE.

• Have experience with bug trackers and/or at least one CRM system.

• Have strong analytical skills.

• Can concisely and clearly express your thoughts both orally and in writing.

• Can work independently.

• Are committed to developing and expanding your competencies.

Our ideal candidate would have:

• Are familiar with Unity, Unreal Engine, ASP.NET

• Are interested in programming language

📩 简历投递渠道（以下三种任选其一）：

We are localizing our IntelliJ-based products for the Chinese market (with English as the source language and Simplified Chinese as the target), and we are now looking for a QA engineer who is a native speaker of Chinese (Simplified).

• Manual testing of integration with local market’s development tools and services in different environments.

• Testing IDE integration with JetBrains AI tools, including requests in English and Chinese.

• Refining prompts in the Chinese language to increase JetBrains AI tools quality.

• Finding issues that impact the effectiveness or adaptation of the product to the Chinese-speaking market specifically.

• Linguistic testing of localized software: testing localized features, screens, the user interface, and content for accuracy, ensuring that these elements are appropriate in both cultural and technical contexts. 

• Communicating with users: reproducing the reported problems and requesting information required for investigation.

• Collaborating with other teams, such as development, localization, and regional managers.

• Regression testing of stable functionality.

• Acceptance testing of new features.

• At least 2 years of technical background and/or some programming experience.

• Familiarity with the local software development trends and tools. 

• Familiarity with AI testing: experience in prompt engineering and evaluation of generative AI systems. 

• Experience working in IDEs (IntelliJ-based products, Visual Studio).

• Ability to test without functional specification.

• Attention to detail.

• Desire to improve the product.

• Fluent English.

• Native Mandarin Chinese proficiency.

📩 简历投递渠道（以下三种任选其一）：

• Manage large existing accounts, work proactively to preserve and develop them, and keep the customers up to date on product developments.

• Hold regular discovery calls with existing customers to identify and resolve potential issues early on, helping them to understand their current use of the product, relaying important feedback to the product team, and helping to optimize a customer’s use of the product by suggesting new features or improvements that could be incorporated.

• Handle escalations from customers and help manage expectations on both the internal product team and the customer.

• Provide technical guidance to existing customers and pre-sales engineering assistance to potential new customers.

• Develop key sales, demo, and technical documentation for JetBrains’ products and adapt existing demos for specific use cases.

• Visit customer offices when necessary.

• Strong experience with software development processes and best practices.

• Technically competent, business-oriented, and focused on the customer's needs.

• Hands-on experience in software development, QA, IT, DevOps, ML, or any related IT field. More different fields are better.

• Knowledge of development tools and technologies.

• Problem-solving and analytical skills across technical, product, and business areas, with an ability to grasp a customer’s needs and suggest suitable solutions.

• Customer-facing experience in sales engineering, customer success engineering, or another similar customer-facing field would be beneficial.

• Strong interpersonal communication skills, both verbal and written.

• Can speak and write English fluently, as it is the preferred language of communication within the team. And speak native Chinese mandarin with customers and partners.

• Understanding the needs of different target audiences and experience driving technical discussions with both a technical and non-technical audience.

• Comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.

• Able to work efficiently and successfully without direct supervision in a distributed team.

• Have a proven track record of building and developing relationships in the B2B world. An existing B2B network in China local major technology companies would be beneficial.

• Ability to travel internationally up to 20% of the time.

📩 简历投递渠道（以下三种任选其一）：

关于 JetBrains

在 JetBrains，

代码赋予我们激情。

自从 2000 年成立以来，

我们始终致力于将专业的软件开发

变成生产力更高、更愉悦的体验。

我们不仅怀揣着对构建最优秀产品的执念，

也相信只有让大家自由地做自己想做的事情，

才会带来最好的结果。

我们为 JetBrains 员工提供：

• 每年不低于 25 天的带薪年假

• 补充医疗保险

• 餐补及交通补贴

• 弹性工作制

• 语言和工作相关技能培训的机会

• 赴世界各地参加专业会议的机会

• 在充满活力、友爱的团队中做有趣的工作

若你对以上职位感兴趣，并有信心能够胜任。就请大胆地将简历砸来！