周生生涉事挂坠送检结果公布

The market supervision and administration bureau of Qingcheng district in Qingyuan, Guangdong province, has confirmed it has mediated a consumer dispute involving gold jewelry from a Chow Sang Sang store. The bureau responded to a case where a consumer raised concerns about the quality of a newly purchased gold pendant.

Following negotiations, both the customer and the retailer agreed to send the item to a qualified third-party testing institution arranged by the bureau.

The Guangdong Zhuhai Supervision Testing Institute of Quality and Metrology conducted the analysis. Results confirmed the item was made of pure gold, meeting the requirements of the national standard GB11887-2012 and its first amendment. The bureau has delivered the test report to both parties, who have stated they accept the findings.

A consumer, surnamed Li, recently reported that a new Chow Sang Sang pure gold pendant showed scratches and white marks after one day of wear. Suspecting issues with its gold content, Li had it tested privately and claimed to have found that readings of the gold's purity varied at different points.

我们充分理解顾客和公众的顾虑，针对顾客反馈的相关情况，我司高度重视，第一时间复核了当时出厂批次的破坏性检测报告，报告显示该批次货品质量完全符合国家相关标准。

同时，今日2月3日，我司已将同批次同款福袋送检至国家珠宝玉石首饰检验集团有限公司（NGTC），采用X射线荧光光谱法（XRF）进行检测，该福袋货品的检测结论为足金饰品（报告编号：P-ZSSA2121621）。NGTC对该货品随机选取3个检测点，检测所得金含量结果依次为99.99%、99.99%、99.98%（详见附件）。

感谢社会各界的关注和监督，我司正全力配合相关部门开展工作，相关进展我们将及时公布。

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