「职」等你来：Customer Success Engineer、Account Manager、Senior Marketing Manager

JetBrains 上海办公室正在寻找：

Customer Success Engineer

Account Manager

Senior Marketing Manager

职位详情见下文，

期待您的投递！

Customer Success Engineer

📍 Shanghai, China

We are looking for a Customer Success Engineer to join our growing team. In this role, you will work to maintain close relationships with our existing customers in China and help grow the business in the region.

Main Responsibilities

• Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption.

• Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments.

• Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements.

• Handle customer escalations and help manage expectations with both the internal product team and the customer.

• Provide technical guidance and assistance to existing customers.

• Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases.

• Visit customer offices and meet onsite at conferences and other events when necessary.

Required Skills

• Have strong pre-sales experience with the ability to demo and pitch a product’s key value.

• Have technical competence combined with a business-oriented approach and a focus on customer needs.

• Are proficient in software development tools, ideally with hands-on experience in programming, QA, system administration, release automation, or a related field.

• Possess problem-solving and analytical skills across technical, product, and business areas, with the ability to grasp customer needs and suggest suitable solutions.

• Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field.

• Possess strong interpersonal communication skills, both verbal and written – you will need to speak and write English fluently, as it is the preferred language of communication with our customers and partners, as well as within the team.

• Have experience in driving discussions with both technical and non-technical audiences.

• Are comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.

• Can work efficiently and successfully without direct supervision in a distributed team.

• Have a proven track record of building and developing B2B relationships.

• Speak Chinese at a native level.

• Are willing and able to travel internationally up to 20% of the time.

📩 简历投递渠道：

JetBrains 招聘系统

或直接邮件至 [email protected]

Account Manager

📍 Shanghai, China

We are looking for a proactive and relationship-oriented Account Manager to support our B2B customers in China that do not have dedicated Key Account Manager coverage. These accounts range from fast-growing startups to large enterprises, representing substantial potential for expansion, cross-sell, and long-term partnerships.

You will drive new revenue, protect renewals, and help customers adopt more of the JetBrains ecosystem—including IDEs, AI offerings, and team tools. The role combines strategic work with high-value accounts and a programmatic model for long-tail customers at scale.

Main Responsibilities

Grow your portfolio

• Manage B2B customers in the China segment without assigned KAM coverage.

• Work with companies of all sizes—startups, scale-ups, and large enterprises.

• Develop strong relationships with technical and business stakeholders.

• Identify and drive upsell, cross-sell, and multi-product expansion opportunities (IDEs, AI solutions, Team Tools).

Drive new and recurring revenue

• Grow new recurring revenue by converting trials, expanding usage, and positioning higher-value editions.

• Secure renewals on time and prevent churn through consistent, proactive engagement.

• Analyze account potential and prioritize focus using a data-driven, programmatic approach.

Expand adoption & prevent churn

• Monitor product usage, renewal cycles, lead history, support signals, and customer behavior.

• Act early on risks and build engagement campaigns (inbound and outbound) across your segment.

• Ensure customers gain full value from JetBrains tools and are aware of the broader product ecosystem.

Run full-funnel sales motions

• Work with inbound leads, trials, demos, evaluations, and outbound opportunities.

• Qualify opportunities, run discovery, prepare proposals, and guide customers through the full sales cycle.

• Maintain clear next steps and accurate forecasting.

Collaborate cross-functionally

• Partner with Customer Success Engineering for technical deep dives and evaluations.

• Work with Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives.

• Bring structured customer insights back to influence product strategy and messaging.

Ensure operational excellence

• Maintain a clean, accurate CRM pipeline with clear next steps and deal context.

• Use segmentation and playbooks to scale outreach across many accounts.

• Participate in events, webinars, and community activities to strengthen relationships with the developer audience.

Required Skills

• 2–4 years of experience in Account Management, Customer Success, or Sales (ideally in SaaS or developer tools).

• Strong relationship-building skills and the ability to manage a high-volume portfolio.

• Proven success in upsell, cross-sell, renewal, or expansion motions.

• An analytical approach to pipeline management and account prioritization.

• Familiarity with SPIN or other value-based sales methodologies.

• Confidence working with technical audiences and motivation to learn JetBrains products deeply.

• Experience with CRM systems (Salesforce preferred) and modern sales tooling (e.g., Outreach, Salesloft).

• Native fluency in Chinese and professional proficiency in English (B1/B2), required for internal communication. Additional languages, including programming languages, are a plus.

📩 简历投递渠道：

JetBrains 招聘系统

或直接邮件至 [email protected]

Senior Marketing Manager 

/ B2B 市场负责人

📍 Shanghai, China

We are now looking for a Senior Marketing Manager (B2B) to lead the next phase of our enterprise growth in Greater China. This isn't a traditional brand role – it’s a revenue-focused leadership position. Your goal is to move beyond lead generation and architect a high-precision account-based marketing (ABM) engine that drives meaningful revenue within strategic managed accounts

Main Responsibilities

• Localize and execute the ABM strategy: Translate our global 1:1 and 1:few ABM frameworks into programs tailored to the diverse Chinese enterprise landscape.

• Build the ABM infrastructure: Identify and manage local B2B agencies and curate a MarTech stack that functions effectively within the constraints of the Chinese digital ecosystem.

• Lead a regional team: Manage, mentor, and empower a lean team of 2–3 regional marketers, transforming them into a high-performance unit focused on account penetration and sales alignment.

• Own revenue impact: Define and track marketing-influenced revenue and MROI, providing the global team with deep-dive insights into what makes the Chinese B2B buyer tick.

• Pilot and scale: Design and run local campaign pilots, documenting successful approaches so they can be scaled across other global markets.

• Act as a strategic liaison: Serve as the face of marketing to our local sales leadership and as the voice of Greater China to our Global B2B Lead, representing JetBrains as a senior spokesperson at industry events and executive briefings.

Required Skills

• B2B expertise: You have at least eight years of marketing experience, with an emphasis on enterprise B2B.

• Proven ABM track record: You can demonstrate previous success running 1:1 and 1:few programs that expanded contract values or resulted in high-value renewals.

• Fluency in the Chinese tech market: You understand the local developer ecosystem, the role of WeChat in B2B, and how to navigate the specific procurement and decision-making cycles of Chinese enterprises.

• A data-driven mindset: You are comfortable and have solid experience working with CRM and attribution tools.

• Leadership and presence: You can command a room – whether it’s a strategy session with the Global Lead or a keynote at a developer conference.

• Languages: You possess native Mandarin and professional business English language skills.

Preferred qualifications

• Experience in the software development life cycle (SDLC) or developer tooling space.

• A background in scaling marketing operations from manual processes to automated and system-driven execution.

• Experience working in a global, decentralized organization that requires balancing local autonomy with global brand standards.

📩 简历投递渠道：

JetBrains 招聘系统

或直接邮件至 [email protected]

在 JetBrains，

代码赋予我们激情。

自从 2000 年成立以来，

我们始终致力于将专业的软件开发

变成生产力更高、更愉悦的体验。

我们不仅怀揣着对构建最优秀产品的执念，

也相信只有让大家自由地做自己想做的事情，

才会带来最好的结果。

我们为 JetBrains 员工提供：

• 每年至少 25 天带薪年假

• 补充医疗保险

• 餐补及交通补贴

• 弹性工作制

• 语言和工作相关技能培训的机会

• 赴世界各地参加专业会议的机会

• 在充满活力、友爱的团队中做有趣的工作

若你对以上职位感兴趣，并有信心能够胜任。就请大胆地将简历砸来！