中国日报双语新闻

离加油站仅20米汽油耗尽,车主请加油员手动灌油被拒,只得花350元叫拖车,服务区致歉

‍‍“车子燃油耗尽熄火,离加油站仅20多米却加不到油,不得不花钱叫拖车帮忙挪车。”10月6日,一名贵州游客发帖吐槽自己在贵黔高速黔西服务区的一次尴尬经历。

A tourist from Guizhou province has complained online after his car ran out of fuel just 20 meters from a gas station at a highway service area, forcing him to pay 350 yuan for a tow truck to move the vehicle — even though he offered to sign and fingerprint for a small amount of fuel in a bucket.

据当事人黄先生回忆,10月3日夜里零点前后,他和朋友游玩完贵阳,开车回大方县。出发上高速前忘了给车加油,半路上油表就发出了缺油警报。他硬撑着往前开,总算将车辆驶入黔西服务区。

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“我们进服务区后,将车停在了停车位上,准备上完厕所后再去加油,没想到再上车时,燃油已耗尽无法启动。我是自动挡的车,熄火后P挡被锁,也无法手动推车。”黄先生说,加油站离他停车处仅20多米,“我和加油站工作人员沟通好几次,请他报备一下,我可以签字按手印,希望用加油站的油桶打少量汽油灌进我车辆油箱,让汽车发动起来再开进加油站。但是对方不同意,称加油站规定不能卖散装油,上面有摄像头,这样做违规了。”
黄先生说,他也不想给服务区工作人员增添麻烦,只能向服务区其他司机求助,询问有没有办法解锁P挡实现挪车。“有热心司机主动过来帮忙搭电,尝试解锁P挡,但并没有奏效。也有人建议我联系保险公司,可保险方面表示高速范围内不提供应急服务。”最终黄先生只能拨通高速救援电话寻求帮助。

Huang said he forgot to refuel before entering the highway around midnight on Saturday. After parking at the Qianxi service area to use the restroom, his car would not restart — the fuel was gone and the automatic transmission was stuck in P gear. He asked gas station staff to let him borrow a bucket for a small amount of fuel, but the staff refused, citing rules against selling loose fuel and surveillance cameras.

Other drivers tried to help jump-start the car, but failed, and his insurance company said it does not provide emergency assistance on highways, so he called highway rescue.

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“救援拖车来后,在我车轮下架了两个辅助轮,才把车拖到了加油站。就20多米的距离,叫拖车花了350元,前后折腾了1个多小时,真令人憋屈。”黄先生说,他发帖的目的只是想提醒一下车友们,开车上高速一定注意油表,万一像他这样燃油耗尽,在高速路上熄火就麻烦了。

A tow truck arrived and moved the car to the gas station. Huang said the 20-meter tow cost 350 yuan and took over an hour. He said he posted online only to remind drivers to watch their fuel gauges on highways.

7日,记者就该事件致电贵黔高速黔西服务区加油站。一名工作人员表示,根据公安部门相关规定,加油站确实禁止售卖散装油。不过若是车辆在高速上因燃油耗尽熄火,车主完成报备流程后,可以借用油桶领取汽油或柴油开展施救,只是这类突发状况日常并不多见。
该工作人员表示:“事发当晚加油站仅有一名员工在岗,这名工作人员入职才两周,对相关业务流程不够熟悉,因此给黄先生带来不便,对此我们深表歉意。”据其介绍,站内其实配备了汽油、柴油两个专用应急油桶,专门用于车主应急处置。倘若车辆在加油站2公里范围内因缺油熄火,车主可到站内借用油桶,加注完毕后归还即可,但需要当事人签字确认,同时要在系统中向公安部门报备登记相关情况。

A gas station staff member said selling loose fuel is prohibited, but drivers who run out of fuel can borrow a bucket after completing registration. The station said only one employee was on duty that night, newly hired and unfamiliar with procedures, and apologized for the inconvenience. Vehicles that run out of fuel within 2 kilometers of the gas station can borrow a bucket, refuel, and return it with the owner's signature and registration with public security authorities.

来源:光明日报 极目新闻 都市快报

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