中国日报双语新闻

母亲买50斤羊粪误寄女儿母校,驿站滞留20多天!女儿:快递拦截没成功,不敢想这20多天发生了什么

据潇湘晨报报道,近日,山东一名网友称,自己已毕业数月,晚上突然收到物流信息,发现母亲买的50斤羊粪竟被寄到了她大学时的地址,并且在快递驿站存放了20多天。

Xiaoxue, a pseudonym for a recent graduate in Shandong province, said her mother ordered 25 kilograms of sheep manure through an e-commerce platform to fertilize the family's fields. The mother accidentally selected Xiaoxue's university address, and Xiaoxue was unaware of the purchase. The package then sat at a courier station for more than 20 days.

10月13日,发帖人小雪(化名)告诉记者,母亲为给自家地施肥,在平台下单了50斤羊粪,误选了她大学的地址,当时她并不知情。

下单两天后,小雪收到一条物流信息才得知此事。她联系商家更改地址,商家称无法更改,她便让商家拦截退款。此后物流一直未更新,她以为已经成功退回。

Two days after the order was placed, Xiaoxue received a logistics notification. She contacted the merchant to change the delivery address, but was told that was not possible. She then requested a package interception and a refund. Tracking showed no further updates, so she assumed it had been returned.

10月11日,平台提示快递已在她大学快递驿站签收。小雪推测,快递在驿站放了20多天,被工作人员自动签收出库。
小雪称,驿站曾打电话,但自己一般不接陌生电话。“派送当天快递公司也有打电话,但我在睡觉没接到,不敢想这20多天发生了什么。”

On Sunday, the platform notified her that the package had been signed for at the station. Xiaoxue suspects it was marked as collected without her confirmation, saying she missed calls from both the delivery company and the courier station. "I don't dare imagine what happened during that time," she said.

50斤羊粪误寄母校虽是趣事,但快递拦截失灵、工作人员未经确认自动签收,涉及快递服务合规问题。
根据《快递暂行条例》第二十六条规定,经营快递业务的企业应当将快件投递到约定的收件地址、收件人或者收件人指定的代收人,并告知收件人或者代收人当面验收。收件人或者代收人有权当面验收;《快递暂行条例》第二十七条规定,快件无法投递的,经营快递业务的企业应当退回寄件人或者根据寄件人的要求进行处理。

The case raises compliance questions. Under China's interim regulations on express delivery, Article 26, couriers must deliver to the agreed address, the recipient, or a designated agent, and inform them so they can inspect the package in person. The recipient or agent has the right to do so. 

Article 27 says that if a package cannot be delivered, the courier should return it to the sender or handle it according to the sender's request.

温馨提醒
消费者应当定期清理网购留存的旧地址,避免此类事件发生;商家、快递方也要理顺快件拦截与退回流程,厘清各方责任,别让“乌龙快递”变成消费者的维权难题。
来源:潇湘晨报 四川日报 法治日报 中国新闻网

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