“在星巴克开会1小时被提醒点单5次”，最新回应

Starbucks stores across China have begun asking customers to make a purchase if they want to sit down, a policy that has stirred debate after a customer said she was reminded five times in about 90 minutes.

The coffee chain introduced a purchase-required seating policy nationwide on Thursday, with outlets in Shanghai and elsewhere displaying signs telling customers to consume before taking a seat. Staff periodically patrol the floor and remind those who have not bought anything.

A regular Starbucks customer surnamed Yang, who often works from cafés, said she arrived at a store on Thursday morning when it was quiet and seats were plentiful. She joined an urgent online meeting and planned to order afterward, but was reminded five times by staff in roughly an hour and a half.

同样常到店办公的蒋先生认为，咖啡店本身是商业经营场所，设置消费入座提示可以理解，只要不是强制驱离，只是提醒，他能够接受。

星巴克中国：门店执行中的具体情况

结合实际情况灵活处理

上海徐汇的星巴克某门店工作人员表示，门店一般会在客流高峰、座位紧张时优先提醒顾客进行消费，客流宽松时段会相对灵活。

北京朝阳的星巴克某门店店员称，这项要求并非硬性强制，出台倡议是为了更好地服务消费顾客。遇到降雨等特殊情况，有临时落脚需求的市民也可以进店休息。

上海市消保委副秘书长唐健盛认为，“消费入座”属于基本商业规则，本不需要过多争论。商家租赁商铺、承担场地成本，店内桌椅是配套的经营设施，服务对象本就是消费的顾客；市民短暂休息的需求，属于公共服务范畴，可以前往政府配套的公共座椅、休憩空间等公共设施，这项责任不应该落在商业门店上。

Industry observers say the rule is a basic commercial principle. Tang Jiansheng, deputy secretary-general of the Shanghai Consumer Council, said shops pay rent and bear site costs, so tables and chairs are business facilities meant for paying customers. People who need a short rest should use public facilities instead, he said. 

“消费者同样需要遵守公认的行为准则。”唐健盛认为，正常选择、斟酌饮品餐品不需要耗费一小时以上，超出合理范围的占座行为，并不符合商业场所使用的共识。他同时强调，规则当然不等于态度生硬，商家和消费者双方都需要守住边界、互相体谅，共同维护有序、友好的消费环境。

He also stressed that rules should not mean a harsh attitude, and that both businesses and consumers should respect boundaries and show mutual understanding.

上海汉盛律师事务所高级合伙人李旻也表示，从法律法规层面分析，“入座消费”的规定本身具备一定的合法性基础。经营者依据《中华人民共和国民法典》对经营场所享有合法的占有、使用和经营管理的权利，在不违反法律强制性规定及公序良俗的前提下，有权设定合理的经营条件和服务规则。

Li Min, a senior partner at Shanghai Hansheng Law Offices, said the policy has a legal basis. Under China's Civil Code, operators have the right to possess, use and manage their premises and may set reasonable service conditions, provided they do not violate mandatory laws or public order and good morals.

“设置‘消费入座’的规定，本质上属于经营者对服务条件的自主安排。虽然设置该规定系经营者自主经营权的体现，但其行使其权利亦有相应的前提与限制。”李旻称。

来源：央广网 中新经纬 中国青年报等