“罗技广告再被指侮辱用户”上热搜！客服回应：已展开调查，始终尊重每位玩家

Logitech, a Swiss company focused on computer peripherals, is facing renewed criticism in China after a promotional post linked to one of its store accounts was widely condemned as demeaning to customers.

Screenshots shared by internet users showed a post published on a social platform by the official account of Logitech. The image featured a cartoon dog meme that showed no interest in "100 yuan off" but lit up at "40 percent off after coupon", saying, "You really know people." 

Many internet users read the exchange as implying that shoppers behave like dogs. The disputed content could no longer be found as of Monday.

11月2日，白鹿视频就此事询问罗技客服，得到回复：非常抱歉给您带来不好的体验，我们已经展开调查。感谢您的监督与理解。罗技中国始终尊重每一位玩家。

Asked about the matter, customer service apologized for the "poor experience", said an investigation was underway, and added that Logitech respects every player. 

罗技中国官方客服回应中新经纬称，非常抱歉旗下的授权店铺发布了引发争议的视频，会如实登记反馈，并进行调查。“如果后续核实，罗技会对该商家进行处罚，毕竟侮辱用户是非常严重的行为。”

The company's official customer-service account said that it was sorry its authorized store had posted the controversial video, would log the complaint and investigate, and could penalize the merchant if the content was verified, calling insults to users "a very serious matter".

值得注意的是，这已是罗技今年第二次因类似内容翻车。今年3月，其授权店铺发布GPW3推广视频，配文“当我一降价，你还不是像狗一样跑过来”，引发大量网友愤怒声讨。

This marks the second such marketing controversy for Logitech this year. In March, a promotion for the GPW3, the third-generation model in Logitech's GPW gaming mouse line, carried the line "When I cut the price, don't you come running over like a dog", triggering widespread anger. 

随后，该店铺授权方上海百事得电子有限公司被处以20万元行政罚款，罗技（中国）科技有限公司针对此事发布致歉声明，称系员工跳过审核擅自发布。

公开信息显示，罗技（中国）科技有限公司成立于2011年9月，注册资本780万美元，经营范围包含计算机外部设备、音频耳机、手机及配件，电子产品，有线数字通信设备以及相关零配件的批发及进出口等。该公司涉多起纠纷，案由包括产品责任纠纷、服务合同纠纷、买卖合同纠纷等。