等不来的电话

外交部：中国有能力、有底气应对各种风险挑战！

你是否会因为听到电话铃声而感到惊恐？又或者会因为要打电话而冒冷汗？借（cèng）此（gè）机（rè）会（diǎn），我们就来看看如何才能克服电话恐惧症。

今天你练听力了吗？

🤔️小作业：

1. Which of the following best supports the author's argument that telephobia can negatively affect career prospects?

A) Most employees under 35 prefer texting

B) Phone anxiety may make job interviews difficult

C) Managers often misunderstand introverted staff

D) Some people use social media to avoid calls

无注释原文：

Scared of the phone? Here's how to overcome that fear

From: BBC

Does hearing the phone ring make you panic? Does the thought of making a call give you cold sweats?

We're rarely separated from our mobile phones these days, but many people still suffer from a true, deep fear of making a phone call. Recognised as an offshoot of social anxiety disorder, telephobia afflicts people across countries and generations.

“For a lot of people, getting on the phone is a particularly complex interaction,” says Jill Isenstadt, vice president of coaching for Joyable, which offers online therapy. “You have to think of things on the fly and you have to respond to what someone is saying to you.”

Technologies that enable communication without directly speaking to someone, have made it easier to mask the problem of telephobia. As a result, the problem has become harder to spot, and there's no hard data on the prevalence of telephobia. Ultimately, the fear of talking on the phone can have disastrous results for productivity or job mobility.

Most therapists use an approach rooted in cognitive behavioral therapy to help patients overcome their fear of the phone. Isenstadt asks patients to identify the anxious thoughts they have about talking on the phone and walks them through worse case scenarios.

In trainings, Shore recommends that sales professionals have a concrete plan for how they will start and end conversations. He suggests thinking through how they might be adding value to the person at the other end of the line.

“The key thing is to get the motive right,” he says. When a sales professional starts to see how they are helping potential clients, cold calling becomes easier. “Once you find your worst fears don't come through, it changes your belief about what a phone call is.” And if they can't find a way to add value, they shouldn't make the call.

While telephobia has mainly been studied in sales professionals, it affects people across careers from journalists and public relations professionals to secretaries, lawyers, consultants and anyone else that needs to make and receive calls to do their jobs. Telephobia can even make it hard to get a job when a candidate panics over a phone interview. 

Sometimes managers learn to adjust around the habits of their employees.

Molly Irani is director of hospitality for Chai Pani Restaurant Group, which has restaurants in Asheville, North Carolina, and Atlanta, Georgia. She says that out of 180 employees, she can count on one hand the number that will pick up the phone when she calls. Irani says she's now gotten used to texting employees, many of whom are under the age of 35, instead. 

Irani understands her colleagues' aversion to the phone. A call, for example, can catch you off guard, when you're not ready to deal with the conversation. The difference today, she says, is that with so many alternatives to calling, her younger employees can avoid awkward phone situations.

- ◆ -

注：完整题目见本文开头；中文文本为BBC官方译文，仅供参考

含注释全文：

Scared of the phone? Here's how to overcome that fear

From: BBC

Does hearing the phone ring make you panic? Does the thought of making a call give you cold sweats?

你是否会因为听到电话铃声而感到惊恐？又或者会因为要打电话而冒冷汗？

cold sweat /ˌkəʊld ˈswet/ 表示“冷汗”，英文解释为“a state of extreme worry and fear”举个🌰：I break out in a cold sweat (= become extremely worried) just thinking about public speaking. 一想到要当众讲话我就直冒冷汗。

We're rarely separated from our mobile phones these days, but many people still suffer from a true, deep fear of making a phone call. Recognised as an offshoot of social anxiety disorder, telephobia afflicts people across countries and generations.

我们如今已经很难离开手机，但很多人还是对打电话怀有深深的恐惧。电话恐惧症是社交恐惧症的一种，不同国家、不同世代的人都深受其扰。

offshoot /ˈɒf.ʃuːt/ 表示“分支；分支机构”，英文解释为“something that has developed from something larger that already existed”举个🌰：It's an offshoot of a much larger company based in Sydney. 这是总部设在悉尼的一家规模更大的公司的分支机构。

disorder /dɪˈsɔː.dər/ 1）表示“混乱，凌乱，杂乱无章”，英文解释为“a state of untidiness or lack of organization”举个🌰：The whole office was in a state of disorder. 整个办公室里凌乱不堪。

2）表示“失调，紊乱”，英文解释为“an illness of the mind or body”如：a blood disorder 血液失调。

-phobia /ˈfəʊ.bi.ə/ 表示“（用作后缀的）恐惧症”，英文解释为“used to form words for types of anxiety disorder (= a mental illness that makes someone very worried and affects their life) that involve an extreme fear of something”举个🌰：People who suffer from agoraphobia may panic when they're in public places. 患有广场恐惧症的人在公共场所时可能会感到恐慌。

afflict /əˈflɪkt/ 表示“使痛苦；使苦恼；折磨”，英文解释为“If a problem or illness afflicts a person or thing, they suffer from it.”举个🌰：It is an illness that afflicts women more than men. 患这种疾病的女性多于男性。

“For a lot of people, getting on the phone is a particularly complex interaction,” says Jill Isenstadt, vice president of coaching for Joyable, which offers online therapy. “You have to think of things on the fly and you have to respond to what someone is saying to you.”

"对很多人来说，打电话是一种非常复杂的互动方式。"在线治疗网站Joyable辅导副总裁吉尔·伊森斯塔德（Jill Isenstadt）说，"你的思维必须高速运转，还必须对别人的话作出响应。"

表示“未经准备或较多考虑就开始匆忙做…（往往与其他事情一起进行）”，英文解释为“If you do something on the fly, you do it quickly, often while you are doing something else, without preparing and without thinking too much about how it should be done.”举个🌰：This new rule seems to have been created on the fly. 这一新规则似乎未经考虑就匆匆制定了。

Technologies that enable communication without directly speaking to someone, have made it easier to mask the problem of telephobia. As a result, the problem has become harder to spot, and there's no hard data on the prevalence of telephobia. Ultimately, the fear of talking on the phone can have disastrous results for productivity or job mobility.

科技进步让我们不必通过直接对话展开交流，这有助于隐藏电话恐惧症。但正因如此，这个问题才变得更加难以辨识，而且目前没有确切数据显示电话恐惧症究竟有多么普遍。害怕通过电话沟通可能对工作效率和职业流动性构成灾难性影响。

prevalence /ˈprev.əl.əns/ 表示“流行，盛行；普遍，广泛”，英文解释为“the fact that something is very common or happens often”如：the prevalence of smoking among teenagers 青少年吸烟的普遍性。

Most therapists use an approach rooted in cognitive behavioral therapy to help patients overcome their fear of the phone. Isenstadt asks patients to identify the anxious thoughts they have about talking on the phone and walks them through worse case scenarios.

多数治疗师都使用一种源自认知行为治疗的方法帮助病人克服电话恐惧症。伊森斯塔德就要求病人找出他们因为电话沟通而产生的焦虑想法，并带领他们走进更糟糕的情形。

cognitive /ˈkɒɡ.nə.tɪv/ 表示“认知的；感知的；认识的”，英文解释为“Cognitive means relating to the mental process involved in knowing, learning, and understanding things.”举个🌰：As children grow older, their cognitive processes become sharper. 随着孩子们长大，他们的认知过程也变得越来越敏锐了。

In trainings, Shore recommends that sales professionals have a concrete plan for how they will start and end conversations. He suggests thinking through how they might be adding value to the person at the other end of the line.

肖尔会在培训过程中建议职业销售员针对如何开始和结束对话制定明确的计划。他建议销售员考虑一个问题：如何才能给电话线另一端的人增加价值？

recommend /ˌrek.əˈmend/ 表示“推荐，介绍；建议”，英文解释为“to suggest that someone or something would be good or suitable for a particular job or purpose, or to suggest that a particular action should be done”举个🌰：I can recommend the chicken in mushroom sauce - it's delicious. 我可以向您推荐蘑菇汁鸡肉——这道菜非常可口。

📍单词“recommend”由词根“-mend”（来自拉丁语“mendare”，表示“赞扬”）和前缀“reco-”（表示强调）组成。

“The key thing is to get the motive right,” he says. When a sales professional starts to see how they are helping potential clients, cold calling becomes easier. “Once you find your worst fears don't come through, it changes your belief about what a phone call is.” And if they can't find a way to add value, they shouldn't make the call.

"关键是找到合适的动机。"他说。职业销售员看到他们能够为潜在客户提供帮助时，就更容易拨打这种没有事先预约的电话。"一旦你发现自己最担心的事情没有出现，就会改变你对电话的看法。" 如果你找不到给对方增加价值的方式，就不要打电话。

cold-calling /ˈkəʊldˌkɔː.lɪŋ/ 表示“（未经要求而打给潜在客户的）冷不防电话，促销电话”，英文解释为“the activity of calling or visiting a possible customer to try to sell them something without being asked by the customer to do so”

While telephobia has mainly been studied in sales professionals, it affects people across careers from journalists and public relations professionals to secretaries, lawyers, consultants and anyone else that needs to make and receive calls to do their jobs. Telephobia can even make it hard to get a job when a candidate panics over a phone interview. 

虽然电话恐惧症主要针对职业销售人员展开，但各行各业的人都会碰到同样的问题，包括记者、专业公关人员、秘书、律师、咨询师和任何需要在工作中接打电话的人。如果求职者对电话面试感到恐慌，找到工作的难度就会加大。

Sometimes managers learn to adjust around the habits of their employees.

管理者有时候也要学会适应员工的习惯。

Molly Irani is director of hospitality for Chai Pani Restaurant Group, which has restaurants in Asheville, North Carolina, and Atlanta, Georgia. She says that out of 180 employees, she can count on one hand the number that will pick up the phone when she calls. Irani says she's now gotten used to texting employees, many of whom are under the age of 35, instead. 

Chai Pani餐饮集团在北卡罗来纳州阿什维尔市和乔治亚州亚特兰大市都开设了餐厅，该公司服务总监莫里·伊拉尼（Molly Irani）表示，在他们的180名员工中，愿意接她电话的人屈指可数。她现在已经习惯跟员工发短信，他们中的很多人都不到35岁。

hospitality /ˌhɒs.pɪˈtæl.ə.ti/ 表示“（待客用的）食物，饮料；招待，款待”，英文解释为“food, drink, entertainment, etc. that an organization provides for guests or business partners”如：the hospitality industry (= hotels, restaurants, etc.) 招待性行业（如旅馆、饭店等）。

Irani understands her colleagues' aversion to the phone. A call, for example, can catch you off guard, when you're not ready to deal with the conversation. The difference today, she says, is that with so many alternatives to calling, her younger employees can avoid awkward phone situations.

伊拉尼明白她的同事不喜欢打电话。例如，当你没有为对话做好准备时，电话会让你措不及防。她表示，当今的时代已经变了，因为有很多方式可以代替电话，所以她的年轻员工也得以避开令人尴尬的电话交流。

aversion /əˈvɜː.ʃən/ 表示“厌恶，反感；讨厌的人（或事物）”，英文解释为“(a person or thing that causes) a feeling of strong dislike or of not wishing to do something”举个🌰：I felt an instant aversion to his parents. 我立刻对他的父母产生了反感。

catch sb off guard表示“使（某人）措手不及；趁（某人）不警惕时（做某事）”，英文解释为“to surprise someone by doing something that they are not expecting or ready for”

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